Toprope: CSR

• Corporate governance = responsible company management
• Market = Legal compliance, fair approach to partners, competitors, consumers, tracking of supply chains
• Workplace = Fair treatment of employees, occupational health and safety
• Environment = Sustainable use of resources, environment friendly business
• Community = Responsibility for the community
  
  

With regard to the tourism industry, the Federal Ministry of Labour and Social Affairs refers to the practical guide of the German Tourism Association (DRV), with requirements, recommendations and sales support for sustainability in German tourism. It includes eight fields of action that refer to ecological, economic and social aspects and serve as a guide for tourism partners. 

The Hotel am Badersee uses these publications as a guide for its own CSR strategy and orientation of its measures and goals.

All department heads are involved in the process. At least once a year, we review our sustainable management practices and make adjustments when needed. Our whole team are regularly trained for sustainability issues, while new employees and trainees get familiar with our environmental goals, guidelines and value system.

We are aware of the importance of sustainable action for our economic success and for securing our market position. Our management decisions are backed by environmental and social factors.

WHAT WE ALREADY DO:

• Since 2016, the Hotel am Badersee has been certified as a Certified Green Hotel by the Association of German Travel Management.
• We record key figures annually to make our sustainability goals measurable. These include water, electricity and heat consumption as well as waste volumes.
• We regularly collect figures to assess the economic stability of the region and growth in the travel industry.
• Our purchasing is based on the number of overnight guests in order to avoid oversupply.
• We regularly train our employees for sustainability issues and check the compliance.
• We regularly collect data on guest satisfaction to check our quality promise and further develop our product and service quality.
• We inform our visitors on "sustainable travel", frugal approach to resources during their stay and responsible behaviour during activities in our area.
• We support barrier-free travel.
• Since 2022: Training our department heads on the company's sustainability goals and annual development on a regular basis.

We want to pioneer these initiatives in our region and set a benchmark for our competition, encouraging them to follow us.

WHAT WE ALREADY DO:

SUPPLIERS & CUSTOMERS

• We know our supply chains and know exactly where our materials and products come from.
• Our contracts with suppliers determine what can and cannot be supplied.
• We source 50% of our food products from the region.
• 80% of our food products are seasonally produced.
• 30% of our food products are organically produced.
• 20% of the meat we offer is organic and 50% comes from Animal Welfare production.
• 50% of our fish is MSC-labelled or equivalent sea fish, and 50% comes from local waters.
• Our mineral water comes from the region.
• We work with suppliers and buyers who have proven CSR or climate programmes, Fairtrade certificates or other quality standards.
• Buffet displays contain information on the food origin.
• We are increasing the proportion of food and beverage and non-food products with sustainability certifications

GUESTS

• Wir kommunizieren Maßnahmen zum Umwelt- und Ressourcenschutz aktiv an unsere Gäste und bitten um Unterstützung.
• We actively communicate measures for environmental protection and resource preservation to our guests and call for their support.
• We give meeting planners tips on sustainable meetings.
• For private celebrations, guests get tips on how to plan their event sustainably.
• We encourage meeting guests to arrive by train with our Deutsche Bahn event ticket.
• We cooperate with local providers in our area for teambuilding events and incentives.
• We offer our guests to cancel their room cleaning during long stays on a voluntary basis in order to save energy and water.

Our strong team feeling empowers us to meet our service and quality standards, to operate successfully and to act sustainably. 

With fair working conditions, fair pay, all-round occupational health and safety, strict compliance with labour and human rights, equal rights and the prohibition of discrimination of any kind, as well as the right to take part in important business decisions, our company is among the leading employers in the travel industry in our region.

WHAT WE ALREADY DO:

• We promote diversity management in our house. We currently employ staff from some 20 nationalities of various age, religion and social status.
• All of our staff are employed on a permanent contract basis.
• The hotel is guided by industry wage agreements and adheres to statutory wage requirements.
• The hotel also pays holiday and Christmas bonuses as well as capital-forming benefits.
• Worktime is precisely recorded with a worktime management system, overtime is reduced or paid promptly.
• Employees can take advantage of the the staff canteen that provides meals including breakfast, lunch, coffee & cake, and dinner. Coffee, tea and soft drinks are available free of charge throughout the day.
• Upon availability, the hotel provides accommodation for staff, especially for the trainees and new employees who are moving to the region.
• We adhere to occupational health and safety measures and regularly revise our crisis and risk management plans.
• We have a trainee & apprentice programm and provide necessary training updates for our staff and department heads.
• For the new employees, a mentor is available during the start phase.
• Employees can use the free parking space next to the hotel as well as the bicycle parking space in the underground car park.
• Employees can have their interests represented through the works council.
• There is a 'staff mailbox' for suggestions, complaints, opinions, etc.
• From 2022: Introduction of a private classifieds board for our team.
• Employees can contribute to the company development with our Ideas Board and get a reward for the idea they submitted.
• The hotel offers discounts for employees in the form of a 'Family & Friends' rate (at our own hotel as well as other TOP250 Germany member hotels), on hosting their private parties at the hotel, on e-bike or SUP rental as well as on the tickets for our internal culture events.
• Tips are collected centrally and distributed equally among all employees at the end of the year.
• Every year we organise a Christmas party for the staff with a raffle.
• Training all our department heads and employees on the Code of Conduct, BADERSEE Value System, CSR
• Training our new employees on the Code of Conduct, BADERSEE Value System, CSR
• Our employees are entitled to a job bike.
• Continuous process: Adjusting our purchasing criteria for office furniture with regard to ergonomics.

WHAT WE ALREADY DO:

ENERGY:

• We obtain 100 % of our electricity from renewable sources (green power).
• Our heating energy comes from resource-preserving sources.
• Digital timers and motion detectors are used on the whole hotel campus.
• We do not use minibars in guest rooms.
• We stopped using welcome lighting and switched-on TV sets when guests first enter their rooms.
• In winter heating is switched to a minimum in rooms that are not in use, light is switched off.
• Our Country House was renovated for energy efficiency in 2021 (including roof insulation, doors and windows).
• We use energy-saving appliances in all hotel areas.
• The sauna area is put into operation depending on the weather in order to avoid "low demand times". Guests can specifically book earlier opening times.
• In guest rooms power is cut automatically with the key card plug-in system at the room door.
• Our whole laundry materials (towels, tablecloths, duvets, etc.) is rented and cleaned by an external provider with energy-efficient large-scale washing machines.
• We collect data on energy consumption annually.
  
  

WATER:

• The hotel uses central flow limiters and water-saving aerators.
  
• Water consumption in the showers is limited by shower heads with a flow rate between 7 and 12 l / min.
  
• Our taps are regularly checked for dripping or calcification.
  
• We use 100% environmentally friendly cleaning, rinsing and washing agents.
  
• We use water-saving devices.
  
• At check-in, we ask our long-stay guests if they would like to cancel their room cleaning for the good of the environment.
  
• We draw our guests' attention to water-saving use in the bathroom.
  
• Bed linen are changed as needed or at the guests' request.h der Gäste.
  
  

WASTE:

• 75% of our food is supplied with reusable packaging.
• The hotel has a waste separation system and recycling processes. Old equipment is donated to institutions or offered to employees.
• We gave up using portion packaging for food where possible.
• We offer cleaning and care products in dispensers in the rooms and in public areas.
• We do not use individually packaged soaps in public areas and guest rooms.
• Recycled paper towels are available for drying hands in public areas.
• In the spa area, loungers are covered with normal towels instead of paper rolls. Only reusable cups are provided in the beverage area. Cosmetics for the spa area are delivered in large volumes from local suppliers, they are filled into small recyclable containers on site.
• Guests are provided with waste separation bins in their rooms.
• Staff members are encouraged to reduce print jobs and to use recycled paper if necessary or to print on both sides.
• Decorations are partly made from recycled material.
• Invoices are sent by email.
• We charge a waste fee for large event customers.
• We collect data on waste volumes annually.
• The hotel has a concept to avoid over-supplying buffets, etc.
  
  

FOOD & BEVERAGE:

• 50% of our food products are produced regionally.
  
• 80% of our food products are seasonally produced.
  
• 30% of our food products are certified as organic.
  
• 20% of the meat we offer is organic and 50% comes from Animal Welfare production.
  
• 50% of our fish is MSC-labelled or equivalent sea fish, and 50% comes from local waters.
  
• Our mineral water comes from the region.
  
• We use fair trade products (Fairtrade, companies with CSR and similar climate programs).
  
• We avoid using colourings, preservatives, flavour enhancers and ready-made products.
  
• 50% of our à-la-carte and banquet/ buffet food is made from fresh products.
• We keep working on extending our vegetarian and vegan à la carte offer.

ARRIVAL TRANSPORT:

• The hotel has five charging stations for e-cars.
• Free public transport is included in the local visitor's tax.
• We advise our guests to arrive by train and public transport.
• We offer e-bikes for rent.
• CO² compensation for event participants traveling by car

WILDLIFE: 

• We gave up our traditional New Years' fireworks
• We converted some lawns into meadows for bees and butterflies

OUR NEXT GOALS:

• By 2025: Installing temperature controllers in all rooms
• By 2025: Replacing the remaining halogen lights with LEDs

Preserving and protecting our landscape and cultural assets is one of our most important corporate goals. In addition, we are committed to share our economic success with the others and contribute to the common good.

WHAT WE ALREADY DO:

• With our "Hero of the Alps" campaign, long-stay guests can voluntarily cancel their daily room cleaning. We donate 100% of the savings to the local mountain rescue service (Bergwacht), which engages to protect nature and ensures safety in the mountains. Since the implementation in 2020, we were able to save € 3,660.79 and handed it over to the mountain rescue service.
• We voluntarily donate to the local fire brigade, our Christmas market and other organisations.
• Since 2021: Supporting the local kindergarten with fresh fruits for healthy nutrition.
• "Keeping our mountains clean" - call to our guests for sustainable behaviour outdoors.
• 2020: 'Aktion Mensch' annual raffle ticket for every employee instead of Christmas party due to Corona lockdown.
• Promotion of cultural attractions on our website and in print materials.
• Regular exchange with local partners on the development of the travel industry in our area.
• We are committed to social, ecological or cultural projects on site.
• Since 2022: Each employee receives a planted tree as birthday gift by the hotel. This is a cooperation with BayWa Foundation.